Glasshaus
03 9421 4300 Shop Online

Delivery

We deliver flowers across Melbourne 7 days a week and plants and pots 5 days per week.

Our floral arrangements are made with love and delivered with the best care. Large plants and pots may require prior organisation of delivery, but most items specified on our website can be delivered the same day

Glasshaus offers same day delivery on all floral orders placed before 12 midday. Customers can request a morning delivery which occurs between 9am and 12 noon, or an afternoon delivery 12:30pm – 5pm, otherwise our standard delivery is between 9am and 5pm. It should be noted that AM deliveries can only be guaranteed if the order is placed before 3pm the day prior to delivery. We will endeavour to fulfil any requests for AM deliveries after this time but as stated, we cannot guarantee. If you require certainty around these delivery times please call the shop on 9421 4100 and follow the prompts to speak to a florist.

Our delivery service operate 7 days a week except for those public holidays on which we are not operating ie. Christmas Day, Easter Sunday, New Years Day. When in doubt, please google to confirm trading days and times. If your order has been placed on a public holiday that are we are not operating we will notify you to refund your order or move it to the next suitable day.

Glasshaus use an external courier for floral deliveries, as such, we are not liable for damages to flowers in transit or flowers that haven’t been received. Glasshaus should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Glasshaus.

It is the customer’s responsibility to ensure the flowers are being delivered to a secure address, where they are safe to be left by our couriers. If incorrect numbers, address, locations or delivery information are supplied by the customer, Glasshaus can not be held liable for failed deliveries. In the case of an unsuccessful delivery,  the flowers will be returned to Glasshaus and the customer will be informed to arrange a redelivery at an additional cost, or a same – day pickup from our store with no additional cost. Hospital deliveries. Please ensure that you have the patients correct Hospital and ward prior to organising delivery. Hospitals often don’t accept flowers or plants in some wards and some circumstances. It is the customers responsibility to ensure that goods can be received by the recipient. Any costs associated with re-delivery will be borne by the customer.

As a general rule, most of our plant deliveries that are not of a small size (plants in pot sizes under 25cm diameter and pots under 40cm diameter) are delivered by Glasshaus personnel. As such, prior arrangement with our store is the only means by which you may be able to organise delivery. Glasshaus reserves the right to refuse delivery and any monies paid to Glasshaus will be fully refunded if we are unable to satisfy your delivery request.

Glasshaus personnel when deliveries are also able to pot plants and pots on site for heavy plants and pots. Again, this cost is passed on to the client by prior arrangement.