SUBSTITUTIONS
Glasshaus floral arrangements pictured on our website portray the look, feel, size and style of our constructed work. Glasshaus reserves the right to substitute flowers in arrangements
Being products of nature, each flower is unique to seasonal changes and dependent on markets for availability. We strive to create the same overall look, feel size and style as the bouquets pictured on our website, whilst we always to endeavour to do so we cannot guarantee that the same exact flowers will be used. Glasshaus reserves the right to substitute flowers as they deem suitable. If you have ordered a market bunch that is not available, we will contact you as early as possible to arrange a substitute you are happy with. If your requirements are quite specific or you would like to clarify availability of flowers, please call 9421 4100 to speak with one of our florists prior to your order being created.
DELIVERIES
We deliver flowers across Melbourne 7 days a week and plants and pots 5 days per week.
Our floral arrangements are made with love and delivered with the best care. Large plants and pots may require prior organisation of delivery, but most items specified on our website can be delivered the same day
Glasshaus offers same day delivery on all floral orders placed before 11am. Customers can request a morning delivery which occurs between 9am and 12 noon, or an afternoon delivery 12:30pm – 5pm, otherwise our standard delivery is between 9am and 5pm. It should be noted that AM deliveries can only be guaranteed if the order is placed before 3pm the day prior to delivery. We will endeavour to fulfil any requests for AM deliveries after this time but as stated, we cannot guarantee. If you require certainty around these delivery times please call the shop on 9421 4100 and follow the prompts to speak to a florist.
Our delivery service operate 7 days a week except for those public holidays on which we are not operating ie. Christmas Day, Easter Sunday, New Years Day. When in doubt, please google to confirm trading days and times. If your order has been placed on a public holiday that are we are not operating we will notify you to refund your order or move it to the next suitable day.
Glasshaus use an external courier for floral deliveries, as such, we are not liable for damages to flowers in transit or flowers that haven’t been received. Glasshaus should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Glasshaus.
It is the customer’s responsibility to ensure the flowers are being delivered to a secure address, where they are safe to be left by our couriers. If incorrect numbers, address, locations or delivery information are supplied by the customer, Glasshaus can not be held liable for failed deliveries. In the case of an unsuccessful delivery, the flowers will be returned to Glasshaus and the customer will be informed to arrange a redelivery at an additional cost, or a same – day pickup from our store with no additional cost. Hospital deliveries. Please ensure that you have the patients correct Hospital and ward prior to organising delivery. Hospitals often don’t accept flowers or plants in some wards and some circumstances. It is the customers responsibility to ensure that goods can be received by the recipient. Any costs associated with re-delivery will be borne by the customer.
As a general rule, most of our plant deliveries that are not of a small size (plants in pot sizes under 25cm diameter and pots under 40cm diameter) are delivered by Glasshaus personnel. As such, prior arrangement with our store is the only means by which you may be able to organise delivery. Glasshaus reserves the right to refuse delivery and any monies paid to Glasshaus will be fully refunded if we are unable to satisfy your delivery request.
Glasshaus personnel when deliveries are also able to pot plants and pots on site for heavy plants and pots. Again, this cost is passed on to the client by prior arrangement.
RETURNS POLICY
We take pride in our work and every arrangement we create is made with love and care. Flowers being a natural product, have varying lifespans i.e. dahlias only last a few days and cymbidium orchids can last a month. Flowers and plants are perishable items, that said if you are unhappy with the quality of your purchase please contact us within 48 hours of receiving your goods to discuss any concerns you may have. We require proof of purchase and photo evidence of the product in dispute in order to process a store credit or replacement and reserve the right to refuse if photographic evidence is not provided
The value of the gift certificate or replacement is at the discretion of Glasshaus.
EVENT TERMS AND CONDITIONS ( Floral and Plant hire )
Once your enquiry has been received by Glasshaus, one of our team members will be in contact with you to arrange a face – to – face meeting or phone consultation depending on the extent of florals or green styling you require. You will be provided with an itemised quote which if accepted, will require a 40% deposit paid at least one week before the event.
In the weeks leading to your event we source the best quality flowers and often purchase these up to a week before your event to ensure they are in full glorious bloom for your special day. Therefore, cancellation less than 7 days prior to your event is non-refundable at the discretion of Glasshaus. If your event has been cancelled with more than 7 days notice, you may be eligible for a full or partial refund.
Covid 19 update– In the event of a Covid 19 related cancellation, please contact us as soon as you are aware your event has been impacted. We recognise these are unpredictable times and are sympathetic towards your situation. We appreciate your understanding in working together to determine a fair outcome for both parties. Depending on how many flowers have been purchased or created in preparation for your event, we will likely offer you a postponement, partial or full refund.
Hired vases/props must be returned or arranged to be picked up by a Glasshaus team member within 5 days following your event. Any damaged or broken items will be charged to the client at the retail value.
All payments made by Visa and MasterCard will incur a 1.5% processing fee, payments made by American Express will result in a 3% processing fee.
PRIVACY
Glasshaus respects the privacy and confidentiality of the information provided by our customers and takes the highest measures under the Australian Data Protection Act to ensure your personal details are kept safe from fraud and unauthorised misuse.
Online payments are transmitted through a secure server and once processed, are not stored by Glasshaus. Personal information used to complete payment over the phone are treated respectfully and used for this purpose only. We do not share your information with third parties.
Glasshaus reserves the right to photograph any of its works provided to customers/clients for social media or promotional purposes.
COPYRIGHT
Glasshaus reserves all copyright and trademark in relation to any extracts or imagery within this website. You may not, without our written consent, reproduce or distribute the content available on our website. Doing so is prohibited and we hold the right to take action against you if you breach any of these terms.